Support
Sign up

I’d like to sign up.

Please click ‘register’ at the bottom of the sign-in page and verify via email to sign up.

You can also sign up with SNS accounts like Google, Twitter, etc.

Please refer to the user guide https://apis.mn/support/guide/?pageid=2&mod=document&uid=32 here for more details.

I haven’t received certification Email.

If you have checked the inbox but there’s none, please check ‘spam’ or ‘trash’.

The website sign out my account after some time.

The website is set to sign out an inactive account every 10 minutes.

If you click ‘ok’ of log out pop up after 9 minutes, the 10 minutes count starts again.

Reward distribution

When can I get the reward for Masternode?

Cycle of Masternode reward can be calculated by multiplying Block Formation Cycle by Average MN Reward Frequency (Blocks). The numbers are being drawn in average so there may be a slight difference.

On the platform, is APIS Masternode reward being distributed according to its reward cycle?

After APIS Masternode reward is generated, it takes time to verify, reflect DB and finally appear on the platform. Also, please note that this process is being repeated every time the reward is generated.

The ROI appears to be 0% after APIS Masternode and other Masternodes participation.

0% ROI will appear before the first reward. The ROI will appear properly after your first reward.

What is APIS Masternode reward cycle?

APIS Masternode reward cycle is 6 days.

Commission

Is there a fee for other Maternodes cancelation?

The cancelation fee is 3% and will reduce continuously.

It will be adjusted afterward.

How much is the withdrawal/deposit fee?

500 APIS fee will be charged for deposits less than 5,000 APIS.

Your deposit will not appear on ‘Balance’ of our platform if you deposit 500 APIS or less.

The withdrawal fee is 1,000 APIS.

Pleaes check more details on https://apis.mn/support/commissionguide/.

Are you planning to adjust the withdrawal limit and fees?

The fee and withdrawal limit will be adjusted as the platform be stabilized. APIS platform is a financial platform that supports Masternode setup and trading based on Masternode, POS, etc. Since it is the first kind of a platform, monitorings may be required for certain management. The fee and withdrawal limit will be adjusted as the platform’s stability improves.

Account information

I’d like to change my Email address I signed up with.

Changing Email address is unavailable.

I’d like to change my password.

You can change it by clicking ‘setting’ button on upper right side and going to password [Change].

Please check user guide here https://apis.mn/support/guide/?uid=26&mod=document&pageid=1 for more details.

I’d like to change code number.

You can change it by clicking ‘setting’ button on upper right side and going to Pin code [Change].

Please check user guide here https://apis.mn/support/guide/?uid=27&mod=document&pageid=1 for more details.

Security

I’d like to use OTP instead of Pin code.

You can use it by clicking ‘setting’ button on upper right side and going to Level2 Google Authenticator [Authenticator].

We provide a backup key when you set Google OTP. You can use it again if you save it and enter on our app.

It is irreversible when you lose the backup key so please make sure you keep it separately.

Please refer to the user guide here  https://apis.mn/support/guide/?uid=28&mod=document&pageid=1 for more details.

I don’t want to use OTP anymore.

You can deactivate it by clicking ‘setting’ button on upper right side and going to Level2 Google Authenticator [Authenticator].

To complete, please delete the OTP at Google Authenticator application after deactivation.

Please refer to the user guide here  https://apis.mn/support/guide/?uid=29&mod=document&pageid=1 for more details.

What should I do when I can’t verify OTP number after Security level 2 certification?

We give you a backup code when registering OTP and you can restore with the backup code we give initially.

Also, please careful not to let it exposed since anyone can form the same OTP number when it is.

Please keep in mind when registering, that the restore is not available without backup code when OTP re-authentication is needed due to an application error or when you lost your cell phone.

Deposit/withdrawal

When can I withdraw other coins?

Withdrawal of other coins will be available afterward to stabilize the Two-way swap first.

I was trying to send my tokens to Wallet after the Two-way swap but I accidentally clicked ‘ERC-20 APIS Token’.

You can’t find withdrawn APIS if you select the Two-way swap option wrong. Also, users are responsible for any loss caused by their mistake on withdrawal/deposit.

Is there a limit on withdrawals?

Withdrawal is available 72 hours after the first deposit.

200,000 APIS or less: Instant withdrawal, no restriction

200,000 APIS – 1,000,000 APIS: Requires approval from a manager during weekdays, 09:00 ~ 17:00 (UTC+8)

Can I withdraw 1,000,000 APIS or more?

The daily withdrawal limit is 1,000,000 APIS and users can’t withdraw exceeding amount.

Can I use the Masked address for the withdrawal address when I send APIS from platform to APIS Wallet?

Yes, you can.